If you are dissatisfied with your order for any reason, PLEASE give us a call immediately at 800-555-3167. If you are still dissatisfied after speaking with us, you can return your unused items for a prompt refund. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Shipping charges are not refundable. Please ship your package by Fedex or UPS in a prepaid, insured, traceable method to the address below. SP3sales LLC 32 Island Farm Road Salmon ID 83467